Return & Refund Policy
Softnaze Return Policy 📦💌
By returning an item, you agree to our terms. The process is quite simple, with details as follows:
Retourperiode:Als trotse huisdiereneigenaar (en gewaardeerde klant) hebt u het recht om uw aankoop binnen 30 dagen na ontvangst van uw bestelling te annuleren, zonder opgaaf van redenen. Neem binnen 30 dagen na levering contact met ons op via support@softnaze.com om ons op de hoogte te stellen van uw voornemen om het product te retourneren. Na ontvangst van uw geretourneerde artikel zullen wij uw terugbetaling snel en zonder gedoe verwerken! 🐾
Retourzending met tracking: Retourneer artikelen in een pakket met een trackingnummer. Wij zullen uw terugbetaling onmiddellijk verwerken na ontvangst van het geretourneerde artikel. Zorg ervoor dat u het trackingnummer naar support@softnaze.com stuurt. ✉️
Vereisten voor de staat van het artikel: Artikelen moeten ongebruikt, onbeschadigd en in de originele verpakking zijn om in aanmerking te komen voor een volledige terugbetaling. Mocht u bij ontvangst problemen ontdekken, stuur ons dan onmiddellijk foto's van de schade. Zo kunnen wij u de best mogelijke oplossing bieden! 🐶📸
Responsibility of the sender: As a customer, you are responsible for returning the package neatly and safely, so make sure it is well packaged. Lost package? Unfortunately, we cannot issue refunds for lost shipments, so make sure you arrange everything properly with the postal service.
Shipping advice: We advise you to send the package insured. This way, you are protected against loss or damage during shipping and you don't have to worry! 😇
Return costs: The costs of returns are at your own expense and will not be reimbursed. Usually, the costs are between €20 and €30, depending on the size, weight, and chosen postal service of your package, it can sometimes be higher. 📦
The following items are not eligible for returns or exchanges:
Customized products.
Items beyond the return/exchange period.
Customer service is always here to assist you!
Have questions about the return process? Need help choosing a shipping method? Our team is always ready to help:
Customer service is here to help!
Do you have questions about the return process or need help choosing a shipping method? Our team is always here for you:
Business Hours: 24 hours
Email: support@softnaze.com (Available around the clock)
Return procedure in 8 simple steps 🐾🚀
Step 1: Read the return conditions above carefully before you start.
Step 2: Contact us at support@softnaze.com and provide your order number and any photos of defects or damage.
Step 3: Download, print, and fill out our return form. Include it in the package.
Step 4: Pack your product carefully. Nobody likes damaged packages, right? 📦
Step 5: Create a trackable shipping label and send it to our return address at the bottom of this page. Make sure it has a track & trace code!
Step 6: Stick the shipping label securely on the package.
Step 7: Send the tracking number to support@softnaze.com as soon as you have sent it.
Step 8: Wait patiently for your return to arrive and as soon as we have received your package, we will refund you within 14 days using the same method you used to pay! 💰🐾
We are committed to making the return process smooth and hassle-free, and we're always ready to assist you every step of the way! 🐾
International Warehouse Return Address:
To efficiently serve our global customers, we operate a central international warehouse. This enables us to ship quickly to destinations worldwide and centrally manage returns with maximum efficiency.
Bedrijfsnaam: Sichuan Menglong Jirui Technology Co., Ltd.
Postcode: 610000
Adres: Unit 11, 34e verdieping, gebouw 1, nr. 6 Zhiquan Section, East Street, Jinjiang District, Chengdu City, provincie Sichuan
Stad: Chengdu
Provincie: Sichuan
Land: China